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Frequently Asked Questions


Q. Do you have any affiliation with Andersens Floor Coverings?


A. Yes we do. We are indeed their carpet cleaning division, servicing  CBD Northside Southside, East  and West , Logan and district, Ipswich and district, Toowoomba and district, Gatton and the Lockyer Valley district, and the Gold Coast and the Sunshine Coast, with more areas to follow.


Q. How often should I clean my carpets?


A. The obvious answer to that question is it depends how heavily soiled/stained they are. However, some carpets may not look soiled because of light use. We recommend that, to maintain the life and look of your carpets, you clean them at least once a year. However, if your carpets need to be cleaned more often than that due to heavy traffic, spots or other spills then clean them as needed.


Q. Does professional cleaning make my carpet wear faster?


A. No. Dust and soil act as abrasives when trapped in your carpet causing it to wear prematurely. Regular professional carpet cleaning protects your investment.


Q. Why are soaps and shampoos so bad for carpet, we use them to clean everything else?


A. Carpet is an extremely absorbent material and therefore makes it very hard to completely rinse away all the soap or shampoo that is used while cleaning it. Compacting the issue, soaps and shampoos are made from petroleum surfactants, which come from breaking down fatty acids, glycerol, or oil based products. When left in your carpet these products actually attract and hold dust, soil, and other oils, making your carpet soil faster than ever before.


Q. How long will it take for my carpets to dry?


A. Drying times vary. Most methods take between 2-6 hours. Factors affecting drying times include:

* Humidity

* Ventilation

* Carpet thickness

* Water retention qualities of the carpet fibre

* Competence of the cleaning technician


Until your carpet is completely dry, most professional carpet cleaners recommend wearing socks so that the oils and/or any dust or soil from your feet do not come off on the damp carpet.


Andersens Carpet Cleaning Services - the most professional carpet cleaning service available.

Andersens Carpet Cleaning , Upholstery Cleaning  & Tile Cleaning